Terms and Conditions - Travelsure.co.uk

It is your responsibility to read the following booking terms and conditions.

Our terms form a key part of our agreement with you and forms the basis of a legally binding contract between you, your party and us. When you make this booking you undertake that you have the authority to accept, and do accept on behalf of your party the terms of these booking conditions.

Booking and payment:
When a booking is made a £35.00 per person deposit is due for every person named on the booking and the insurance premium if required. (Please note: Telephone bookings can be held for a maximum of 1 week without a deposit – Travelsure reserve the right to release these seats if no correspondence is received). Payment can be made by completing the booking form and posting to our booking office, by telephone, by calling into our Travel Office or through an appointed travel agent. Upon receipt of your deposit
your holiday will be allocated and a confirmation will be sent out. This acts as our acceptance of your booking. We reserve the
unconditional right to refuse any booking.

The balance of your holiday is payable 6 weeks prior to the date of departure. The date and amount payable is shown on your confirmation. Please note that reminders are not sent out. Failure to pay balance by the requested date may result in the cancellation of your holiday.

Included in tour price:
Coach travel to and from your resort (from agreed pick-up points). Excursions as stated in our tour itinerary. Return ferry crossings,
accommodation and meals as stated. All local tolls, taxes and VAT.

Not included in tour price:
Refreshments/beverages at stops or on coach unless stated in tour itinerary, meals other than stated. optional excursions and entrance
fees other than those stated. Tips and gratuities.

Holiday information:
All holiday arrangements are made many months in advance, so it is unlikely any changes will be made. If this does happen we will notify you as soon as possible. If it is a significant change you will have the choice of accepting it, choosing a different holiday or a full refund. A significant change includes one that involves changing your departure date, resort area or reducing the quality of your main hotel.
The price of your holiday is guaranteed and will not be subject to any surcharges except those resulting from transport costs
including fuel and ferry surcharges, Government action including additional bonding or licence requirements, VAT and devaluation
of the pound sterling. Even in this case we will absorb 2% of the holiday cost, which excludes any holiday insurance premium
and any amendment charges. Only amounts in excess of 2% will be surcharged.

Travel arrangements:
Final travel documents, including pick-up times and places, will be issued one week prior to departure. Times may be subject to slight
alterations due to late bookings. Pick-up requests may not always be possible. If you are unable to get to the pick-up point allocated for a small supplement we may be able to pick you up nearer to your home. Where a morning departure is specified in the itinerary this may be
from any time after midnight on the day of departure.

Coach information:
There is a strict no-smoking policy on board all our coaches. However, there will be plenty of comfort stops en-route to cater for our passengers who do smoke. All passengers are now required by law to wear your seat belt at all times when the vehicle is in motion.
To ensure the comfort and safety of all our passengers we regret we are unable to carry cool or freezer boxes on the coach due to the
limited storage space available. Coach seats are allocated in order of receipt of bookings. If you require a certain seat, which is not available, then you will be allocated the nearest alternative. We reserve the right to alter seat allocations where a situation necessitates; therefore we cannot accept any booking where specific seat numbers are a condition.

Single passengers will be allocated seats together. Should the need arise at any time before departure the allocated seat number
may be changed to maximise utilisation of seating available. You will be notifi ed of the change but no compensation is payable in such an event. Under EU regulations infants aged 2 and under must be allocated a coach seat. Please note on different styles of coaches the seat arrangements may vary. If these vehicles are allocated to the tour we will endeavour to allocate you seats in the same position, which may
result in your seat numbers changing.

Special requirements/hotels:
Any special requirements made by clients will be accommodated wherever possible, however we do not guarantee that they will be
met at either the hotels, ferry or coach. Amenities described in our brochure are normally available for the enjoyment of our clients.
However amenities such as lifts, swimming pools etc. do require cleaning and servicing thus limiting their availability. In many hotels clients may be asked to share tables in restaurants. Many European hotels do not offer tea/coffee facilities in your room and such beverages may incur extra costs. All main hotels used have en-suite bedrooms, restaurant and bar unless stated in the tour description. On continental holidays a twin room will often consist of a large base with two separate mattresses, and a triple room will often consist of two beds and a foldaway or bunk bed.

Single supplements – we know the subject of single room supplements is controversial, and so we only pass on to you what
we are charged by the hotel. The relevant supplement is shown in the price panel for each holiday. Most hotels have a limited number
of single rooms available. Occasionally we can obtain single rooms, on request, over and above our original allocation, however these
may carry an additional premium above any supplement already shown in the price panel.

Holidays for all:
Disabled passengers – we try to provide holidays that everyone can enjoy, but we do recognise that not all our holidays will be
entirely suitable for people with disabilities, poor mobility or special needs. Some coach tours involve a great deal of travelling and
hotel changes and it is not possible for our drivers to provide a sufficient level of care, particularly in cases of mobility problems.
If each passenger who has a disability is accompanied by a companion who is able to provide necessary assistance, and the
fi ve steps can be negotiated when boarding the coach, then you are most welcome.

Luggage allowance:
One medium sized suitcase is permitted per person (max weight 18kg/40lb). It should also be noted that due to limited overhead
luggage space we request you keep your hand luggage to a minimum for your own comfort. It is preferable, for couples travelling together, that they bring two smaller cases rather than one overweight case. We reserve the right to refuse any bulky or unusual articles on the
basis of weight, size or shape, unless notifi ed and accepted in writing by us at time of booking. No dangerous, contaminatory or
pressurised items can be carried and you must declare to us any item you feel might fall into this category.
On tours with overnight accommodation/overnight ferry crossings we ask our passengers to bring an overnight bag which will
be stored at the front of the luggage compartment. This will be unloaded instead of your main suitcase.

Wheelchairs – We will carry folding wheelchairs in the luggage compartment but space restrictions mean we can only carry two
wheelchairs or one electric wheelchair per tour. It is imperative that any requirements for large or bulky items is notified to us at the time
of booking in order that we can safely monitor our load factors. Also, luggage space in our feeder vehicles may be limited and any large
or bulky items we are not advised of prior to travel may be refused. Our drivers will physically load your luggage onto the coach, but
we stress that it is your responsibility to ensure your luggage is onboard the coach in which you are travelling.

Passports:
For passengers travelling outside the United Kingdom you must have a full UK passport valid for a minimum of six months after your
scheduled date of return.

Disclaimers:
Feeder coaches – it may be necessary to use feeder coaches (mini-buses or standard coaches) or taxis to transport passengers
to and from pick-up points. Coach seat numbers do not apply until joining your tour coach. Please note that feeder coaches will not
have all the facilities of our touring coaches.

Coach configuration – Travelsure reserve the right to downsize/ upsize the coach and the carrying capacity to preserve cost efficiency and passenger comfort.

We do not exclude or limit our liability to you for any loss or damage resulting from the negligence of our employees or agents. While we do not accept any liability for actions over whom we have no control, we will give you as much reasonable help as we can in resolving any dispute.
All hotels are booked in good faith and checked either by ourselves/wholesalers when compiling our brochure.
We accept no responsibility for deterioration of hotel standards due to a change in ownership/management/staff.

Lost property:
We accept no responsibility for any items left unattended on our coaches. Lost property will be kept at our depot for a period of time.
Should you feel you have left personal items on any of our vehicles please telephone for assistance. Items which have to be posted will
require pre-payment for postage.

Complaints:
Any complaints should be made during holiday to your driver/ courier/hotel reception so that they can do their utmost to resolve the problem immediately. It is not sufficient to complain when you return if this procedure is not followed. If on your return from holiday you remain dissatisfied you should write within 14 days to us.

Cancellation:
All our tours depend on passenger numbers, should a tour fail to meet the maximum numbers required then we might be forced to cancel it. We will give you as much notice of this as we possibly can. Should a tour be cancelled you have the following options –
A) Full refund of all monies paid. B) New holiday booking within the same brochure year and transfer money with a 5% discount on the
holiday cost. C) Transfer money onto an existing booking with no discount.

Cancellation by passengers:
Cancellation by you will result in a cancellation fee (see charges below). Cancellations must be made in writing. Your cancellation will take effect from the date we receive this confi rmation. Upon receipt you will receive a cancellation invoice from Travelsure and any refunds necessary. If a cancellation is made prior to 42 days we will allow the transfer of the deposit onto another holiday within the current brochure year. On cancellations made after 42 days no transfer will be possible. Note: Deposits can only be transferred once. Any further
cancellations will result in cancellation fees. Insurance premiums cannot be transferred.
Cancellation charges:
Up to 42 days prior to departure date deposit only
42 to 27 days 50%
26 to 14 days 60%
13 to 7 days 90%
6 days or less 100%
Note: If insurance has been taken you may be able to reclaim your cancellation charges less the policy excess and insurance premium,
if the reason for cancellation is covered under the terms of the holiday insurance. Please read your insurance policy for details.

Medical treatment abroad: EHIC cards – Passengers travelling to the continent should carry an EHIC card which entitles you to free or reduced cost emergency state medical treatment in the EC. To apply either pick up an application pack from the Post Office, apply on-line at www.dh.gov.uk or telephone EHIC applications on 0845 606 2030.

Financial failure insurance:
In accordance with the package travel, package tours regulations 1992 all passengers booking with Travelsure are fully protected against the loss of all monies paid to us for the holiday (and repatriation if required) due to our insolvency, by way of an insurance policy with IGI Insurance Company LTD, Market Square House, St. James’ Street, Nottingham, NG1 6FG. In the event of a claim you should contact the administrators of the scheme. They are: Status Insurance Management Ltd, PO Box 2256, Billericay, Essex, CM12 0DH. Telephone 01277 637580.

Data protection:
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we and your travel agent need to use the information you provide (such as name, address, any special needs/dietary requirements etc). We must pass certain information onto the relevant suppliers of your travel arrangements such as hotels, ferry companies etc. The information may also be provided to public authorities such as customs/immigration if required by them, or as required by the law. In making this booking you consent to the information being passed on to the relevant persons.